Contact information

Thank you for visiting nylos.shop. We value your business and are committed to providing you with the best possible customer service. Whether you have a question about our phone live streaming stands, need assistance with an existing order, or simply want to share your feedback, our dedicated support team is ready to assist you.

Please use the information below to get in touch with us. We look forward to hearing from you!

1. Customer Support Channels

If you need immediate assistance or have specific questions, please reach out to us via the following methods:

  • Email Support: For general inquiries, product questions, or technical support, please email us at: support@nylos.shop We aim to respond to all emails within 12 to 24 hours during business days.
  • Phone Support: If you prefer to speak with a representative, you can call us at: +1 786-849-2727 Please note standard carrier rates may apply.
  • Mailing Address: If you need to return a product (please contact us for a return label first) or send us physical documents, our office is located at: Operator: DAVID JAMES SIMMONS Store Name: nylos.shop Address: 18212 E RIVERWAY AVE SPOKANE VALLEY, WA 99016-9344 USA

2. Business Hours

Our support team operates during the following hours to serve you better. Please note our time zone is Pacific Standard Time (PST).

  • Monday: 9:00 AM – 6:00 PM PST
  • Tuesday: 9:00 AM – 6:00 PM PST
  • Wednesday: 9:00 AM – 6:00 PM PST
  • Thursday: 9:00 AM – 6:00 PM PST
  • Friday: 9:00 AM – 6:00 PM PST
  • Saturday: 10:00 AM – 4:00 PM PST
  • Sunday: Closed

If you contact us outside of business hours, we will get back to you on the next business day.

3. How Can We Help You?

To ensure we handle your inquiry efficiently, please include your Order Number (if applicable) in your email or have it ready when you call. We can assist with:

  • Product Information: Specs, compatibility, and usage of our phone stands.
  • Order Status: Tracking your shipment and delivery updates.
  • Changes & Cancellations: Modifying your order before it ships.
  • Returns & Refunds: Processing warranty claims or returns within 30 days.